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Scheduling

We have a trip and diagnosis charge which will get our service technician to your home and will include his diagnostic time. Once he has diagnosed your problem, he will refer to a rate manual which is based on the national average time it takes to repair your problem. Even though all of our technicians do quality work, they work at different speeds and we want everyone to pay the same rate for the same job. If the job is more difficult and takes longer than average, you are protected because the job will still remain charged at the average rate. If you choose not to repair the appliance, you will only be charged the diagnosis fee.

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*NOTE: built-in ovens, microwave ovens, stack laundry, front-load washers, down drafts, and trash compactors MAY have a higher trip charge, depending on your zipcode.

For additional appliances serviced in the same home at the same time, the diagnosis charge for the additional appliance(s) will be charged at half-rate.

When scheduling your appointment, you will receive an email the afternoon before your service date giving you a 2 hour time window for which the technician is scheduled to arrive. If you would like the technician to call you to meet, or any other scheduling information we should know, you may put it in the “Added Notes/Special Instructions” box.

VERY IMPORTANT:
If you are scheduling a WARRANTY service visit, you MUST provide the model number, serial number, date of purchase, and the source from whom you purchased the appliance, so please obtain that information before scheduling. If this is not a warranty repair, we still ask that you please provide the model and serial number because you will greatly improve the chance of our success in repairing your appliance on the first visit. Without these numbers we cannot pre-diagnose and bring common parts for your appliance which will then most likely lead to a second visit. Click Here to get a list of model tag location suggestions.

If you have an emergency, please call us at (303) 733-5000 right away!